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Original Research

Factors influencing the utilization of the public Internet terminal system in two rural communities

A. Coleman, M. E. Herselman, S. J. Jacobs

SA Journal of Information Management; Vol 10, No 1 (2008), . doi: 10.4102/sajim.v10i1.8

Submitted: 02 November 2008
Published:  02 November 2008


This research investigated the factors that influence the use of the public Internet terminal (PIT) system in the Taung and Ganyesa communities. The PIT system is placed in many post offices in these communities but the service is not adequately used by these rural community members. The overall objective of this study was to investigate, develop and recommend a solution for providing the rural communities of Taung and Gyanesa with a simple and effective way to access and utilize the PIT service and the information on it. A case study approach was used for the purpose of this study which gathered a number of findings, including lack of awareness of PIT services, lack of computer skills and confidence, and fear of technology. Other findings were the overloading of information on the PIT, use of language (not the mother tongue), and the slow response of the PIT system. The findings from this study led to some recommendations and a model for PIT use in rural communities.

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Author affiliations

A. Coleman, Tshwane University of Technology, South Africa
M. E. Herselman, Tshwane University of Technology, South Africa
S. J. Jacobs, Tshwane University of Technology, South Africa


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