Search this journal:     Advanced search
Original Research

Knowledge management according to organisational size: A South African perspective

Cornelius (Neels) Kruger, Roy D. Johnson

SA Journal of Information Management; Vol 15, No 1 (2013), 11 pages. doi: 10.4102/sajim.v15i1.526

Submitted: 23 April 2012
Published:  08 May 2013


Background: To date, few studies have focused on how embedded Knowledge Management (KM) is found in the roots of an organisation. Specifically, not much is known whether employees and managers hold similar perceptions regarding KM or if organisational size plays a role in the establishment of KM maturity.

Objective: The objective of this article was to determine what role organisational size plays in the establishment of KM maturity and how different managerial levels viewed their organisations KM maturity.

Method: The authors gained insight into KM maturity in different industry groupings over a five-year period from a large urban South African University engaged in numerous collaboration programmes with industry. In total, 434 employees were interviewed over three grouping levels (operational, middle and senior management).

Results: The findings support arguments that irrespective of organisational size, knowledge orientated issues are applicable to all organisations. However, with significant differences in scores recorded over all maturity sections in South Africa, the findings indicated that different sized organisations address knowledge-orientated issues differently.

Conclusion: Findings challenge the argument that the manner in which knowledge-orientated issues are addressed differ only slightly depending on organisational size. Smaller-sized organisations prefer a more personal approach, whilst larger-sized organisations prefer knowledge transfer via technology. Irrespective of organisational size, commitment holds the key to KM success. Commitment shown by middle management regarding KM is a differentiator.

Full Text:  |  HTML  |  EPUB  |  XML  |  PDF (512KB)

Author affiliations

Cornelius (Neels) Kruger, Department of Informatics, University of Pretoria, South Africa
Roy D. Johnson, Department of Informatics, University of Pretoria, South Africa


Knowledge Management; South Africa; Organisations; Maturity; Management


Total abstract views: 4147
Total article views: 18668


No related citations found

Comments on this article

Before posting your comment, please read our policy.
Post a Comment (Login required)

ISSN: 2078-1865 (print) | ISSN: 1560-683X (online)

Connect on: Facebook, Twitter, Google+, LinkedIn and YouTube

Subscribe to our newsletter

All articles published in this journal are licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) license, unless otherwise stated.

Website design & content: ©2018 AOSIS (Pty) Ltd. All Rights Reserved. No Unauthorised Duplication Allowed.

AOSIS Publishing | Empowering Africa through access to knowledge
Postnet Suite #110, Private Bag X19, Durbanville, South Africa, 7551
Tel: 086 1000 381
Tel: +27 21 975 2602
Fax: 086 5004 974

publishing(AT) replace (AT) with @

Please read the privacy statement.