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Original Research

Record management practices in labour organisations in Botswana

Trywell Kalusopa, Patrick Ngulube

SA Journal of Information Management; Vol 14, No 1 (2012), 15 pages. doi: 10.4102/sajim.v14i1.513

Submitted: 13 January 2012
Published:  29 June 2012


Background: This article is part of a doctoral research study that, amongst others, assessed e-records readiness and examined the current records management practices in labour organisations in Botswana.

Objective: The main objective of the study was to examine records management practices in labour organisations in Botswana.

Methods: A quantitative paradigm largely guided this study. The researchers used a survey research strategy. Methodological triangulation of both quantitative and qualitative data collection methods complemented the strategy. The researchers surveyed all of the 50 registered labour organisations in Botswana. Of these, 45 responded. This is a response rate of 90%. The researchers obtained their data through structured questionnaires, semi-structured interviews, document reviews and observations.

Results: The study showed that labour organisations in Botswana had some form of records management function. However, the management of both paper-based and electronic records was not satisfactory and fell short of the best-recognised records management standards and practices.

Conclusion: Although the researchers limited the study to labour organisations, it sheds light on the challenges of managing records that most organisations in Botswana face. Its results provide useful strategic recommendations to promote effective records management in labour organisations in Botswana and elsewhere in Africa.

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Author affiliations

Trywell Kalusopa, University of Botswana, Botswana
Patrick Ngulube, University of South Africa, South Africa


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