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Original Research

Strategies for knowledge management in law firms in Botswana

M.C. Fombad, J.A. Boon, T.J.D. Bothma

SA Journal of Information Management; Vol 11, No 2 (2009), . doi: 10.4102/sajim.v11i2.405

Submitted: 12 February 2009
Published:  12 February 2009

Abstract

This article formulates a route map on how law firms in Botswana may utilise knowledge management to enhance their competitive edge amidst the changing legal environment. It draws from the multiple definitions and perspectives of knowledge management, several frameworks and models together with the empirical findings to recommend a strategy for knowledge management in law firms in Botswana. It underscores the fact that knowledge management is becoming an imperative for the survival of law firms as knowledge intensive organisations. Law firms in Botswana can no longer afford to rely on the traditional methods of managing knowledge because there is a need for the 'best minds' and the best knowledge in their area of practice. It is recommended that lawyers should be proactive, adaptive, innovative, effective and competitive in the provision of outstanding, cost-efficient and effective services to clients. Most previous studies in this area have been carried out in developed countries with large law firms.

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Author affiliations

M.C. Fombad, Department of Information Science University of Pretoria,Pretoria
J.A. Boon, Department of Information Science University of Pretoria, Pretoria
T.J.D. Bothma, Department of Information Science University of Pretoria, Pretoria

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