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Original Research

Maximising the value of knowledge workers

piet Steyn, A du Toit

SA Journal of Information Management; Vol 11, No 1 (2009), . doi: 10.4102/sajim.v11i1.394

Submitted: 12 February 2009
Published:  12 February 2009


This article focuses on the role of knowledge workers and their contribution to the achievement of an enterprise's objectives. Knowledge workers do not have enough time to keep abreast of new knowledge and need more than motivation to assist with the capturing of tacit knowledge. The purpose of the empirical survey was to determine the role and contribution of knowledge workers to the objectives of a South African technology-oriented
company. A high percentage of respondents indicated a positive relationship between a worker's position on the organisational hierarchy and the opportunities for the worker to make knowledge contributions. The metrics applied to measuring the contribution of knowledge workers need to be considered carefully.

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Author affiliations

piet Steyn, Centre for Information and Knowledge Management University of Johannesburg, South Africa
A du Toit, Centre for Information and Knowledge Management University of Johannesburg, South Africa



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ISSN: 2078-1865 (print) | ISSN: 1560-683X (online)

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